Terms of Service
1. About the Platform
Get Info is a peer-to-peer crowdsourced information platform connecting people across India with local knowledge and expertise. Askers post questions with a payment; Answerers respond for payment. Get Info is a technology intermediary providing digital information/data services — answers are the personal, informal input of individual Answerers based on local knowledge and experience, and do not constitute licensed medical, legal, financial, or other professional advice. If you need advice from a licensed professional, consult one directly; do not use Get Info as a substitute.
2. Eligibility
You must be 18 or older and a resident of India to use this platform. By creating an account you confirm you meet these requirements.
3. Asker Terms
When you post a question, you set a Question Amount (minimum ₹20, maximum ₹10,000). A platform charge is added at posting time, in addition to the Question Amount (see Section 5); both are debited from your wallet immediately and refunded in full if no answer is accepted before the question expires. Once you accept an answer, the payment is settled and cannot be refunded — there is no separate deduction at settlement, since the platform's fee was already collected at posting time.
4. Answerer Terms — Probationary Period
New Answerers are subject to a probationary period: you receive 50% of the Question Amount for each accepted answer, with the platform retaining the remaining 50% as a quality assurance measure. Probation ends once you accumulate 10 soft-accepted answers, or 2 hard-accepted answers (rated 4 stars or above) — whichever comes first. After probation, you receive 80% of the Question Amount per accepted answer. Earnings withheld during probation are not paid retroactively; thresholds and revenue-share percentages may be updated with 7 days' notice.
5. Platform Fee and Taxes
The platform charges the Asker a fee at posting time, in addition to the Question Amount: the greater of a flat ₹3 minimum or 2% of the Question Amount, applied uniformly with no tiers. Separately, the platform retains a share of the Question Amount from the Answerer's payout at settlement (50% during probation, 20% after — see Section 4). The Asker-side fee is inclusive of 18% GST, which the platform remits to the government. Answerer earnings are subject to 1% TDS under Section 194O of the Income Tax Act, 1961 — currently calculated and shown for your own records/filing rather than withheld from your wallet credit; you remain responsible for your own tax compliance. Every transaction is classified uniformly as a digital information/data service (SAC 9983/9984) regardless of question topic — Get Info does not re-classify or individually tax-audit questions by subject matter.
6. No Subscriptions
Get Info does not offer or require a subscription. You pay per question, with no quota on how many questions you may post.
7. Payments and Wallet
Your wallet holds funds in Indian Rupees (INR). Wallet top-ups are processed via Razorpay. Answerers withdraw earnings to a linked bank account; providing your PAN is optional and only affects your TDS rate (5% without a PAN on file, 1% with one) — it is never required to withdraw. Minimum withdrawal is ₹100. The platform is not a bank and does not pay interest on wallet balances. Wallet top-ups are capped at ₹500 per transaction, and unspent top-up credit is capped at ₹1,000 at any time (this cap applies to top-up credit only, not Answerer earnings) — a top-up that would exceed this cap is rejected and you're shown the maximum amount currently available to deposit. Top-up credits can only be used to pay for platform services and cannot be withdrawn as cash or transferred to another user; only Answerer earnings are eligible for bank withdrawal. If a technical error causes a duplicate top-up charge, it is automatically detected and refunded to your original payment method. If you deposit an incorrect amount by mistake and it remains unused, you may request a refund via a support ticket, typically resolved within 7 business days; once top-up credits have been used, they are non-refundable.
8. Prohibited Content
You must not post content that violates Indian law, including hate speech, threats, drug promotion, sexual solicitation, or content harmful to minors. All user-submitted content passes through our automated safety pipeline before being routed to an Answerer; violations result in immediate suspension.
9. Disputes
If you believe an answer is fraudulent or does not address your question, contact support within 24 hours of acceptance. The platform's decision is final.
10. Limitation of Liability
Get Info provides a technology marketplace only. We do not guarantee the accuracy, completeness, or fitness for any purpose of any answer. Our total liability for any software malfunction, bug, or service interruption is capped at the fee collected for that transaction, or ₹1,000, whichever is lower, and we are not liable for indirect, incidental, or consequential damages. Nothing here excludes liability for fraud, death, or personal injury caused by our gross negligence, as required under Indian law.
11. Governing Law
These terms are governed by the laws of India. Disputes are resolved in the courts of Hyderabad, Telangana.
12. Changes to These Terms
We may update these terms at any time. Continued use of the app after a change constitutes acceptance.
13. Contact
For questions about these terms or to raise a grievance, contact our Grievance Officer below. We aim to acknowledge grievances within 48 hours.